We will keep you flying with our top-rated customer service, competitive pricing, and quality. Answers to frequently asked questions and our policies can be found below. Please contact us with inquiries at info@consolac.com.


Company

  • Do you have my part in inventory?

  • What certifications does the company have?

  • What type of Clients do you service?

    • Consolidated Aircraft Supply Co. Inc. serves pilots, corporate operators, governments, government agencies, medivacs, OEMs and airlines worldwide.

  • Where are you located?

    • We are located in Ronkonkoma, NY in the NY Metropolitan Area.

  • Do you have a facility in any other locations?

    • No, but we have representation on the U.S. West Coast to allow for us to work across time zones.

  • Do you have staff that speak other languages?

    • Yes, as part of our global capability, we have staff fluent in Spanish. Please let us know ahead of time if you require support in another language.


Accounts

  • How do I establish an account with Consolidated Aircraft Supply Co., Inc?

    • Please complete the Establish an Account form and we will reach out to you within 2 business days.

  • Do I need to complete a credit application to establish an account?

    • Yes, a credit application is required to do business with us. If you are a first-time customer and represent a corporate flight department or major airline, or can provide established credit history, we can extend an open account (Net 30 days).

  • How do I find out the status of my job?


Billing

  • What payment methods do you accept?

    • We accept all major credit cards (MasterCard, Visa, and American Express), wire transfers, and Cash on Delivery (COD).

    • Generally, CODs are required for a first transaction until credit history is established.

  • Can I pay online?

    • No, in order to process your payment please call our office. Please do not submit credit card or bank information through any forms on our website.

  • How do I contact billing?

    • For billing inquiries please complete the form accessible from the “Contact Billing” button or contact invoices@consolac.com with your name and phone number as well as job information.


Shipping

  • Who are your shipping partners?

    • We use various shipping partners including UPS, FedEx, DHL, and/or Courier.

  • How late can you ship products until?

    • We can ship FedEx until 6:30PM.

  • Can you provide tracking/shipping updates?

    • Yes, automated tracking information will be sent to the email of your choice.


Warranty

  • What your Standard Warranty?

    • Our standard warranty is 12 months or 200 flight hours from ship date. Exceptions may apply. 

  • Do you offer replacements?

    • Yes, our broad inventory in our exchange pool can often provide a no charge replacement when necessary.

  • What is the guarantee on your work?

    • We uphold the strictest quality control, and all workmanship is guaranteed indefinitely.