We will keep you flying with our top-rated customer service, competitive pricing, and quality. Answers to frequently asked questions and our policies can be found below. Please contact us with inquiries at firstname.lastname@example.org.
Do you have my part in inventory?
Please refer to the Inventory page.
What certifications does the company have?
Please refer to the Certifications & Authorizations page.
What type of Clients do you service?
Consolidated Aircraft Supply Co. Inc. serves pilots, corporate operators, governments, government agencies, medivacs, OEMs and airlines worldwide.
Where are you located?
We are located in Ronkonkoma, NY in the NY Metropolitan Area.
Do you have a facility in any other locations?
No, but we have representation on the U.S. West Coast to allow for us to work across time zones.
Do you have staff that speak other languages?
Yes, as part of our global capability, we have staff fluent in Spanish. Please let us know ahead of time if you require support in another language.
How do I establish an account with Consolidated Aircraft Supply Co., Inc?
Please complete the Establish an Account form and we will reach out to you within 2 business days.
Do I need to complete a credit application to establish an account?
Yes, a credit application is required to do business with us. If you are a first-time customer and represent a corporate flight department or major airline, or can provide established credit history, we can extend an open account (Net 30 days).
How do I find out the status of my job?
For job status updates please use the form on the Contact Us page.
What payment methods do you accept?
We accept all major credit cards (MasterCard, Visa, and American Express), wire transfers, and Cash on Delivery (COD).
Generally, CODs are required for a first transaction until credit history is established.
Can I pay online?
No, in order to process your payment please call our office. Please do not submit credit card or bank information through any forms on our website.
How do I contact billing?
For billing inquiries please complete the form accessible from the “Contact Billing” button or contact email@example.com with your name and phone number as well as job information.
Who are your shipping partners?
We use various shipping partners including UPS, FedEx, DHL, and/or Courier.
How late can you ship products until?
We can ship FedEx until 6:30PM.
Can you provide tracking/shipping updates?
Yes, automated tracking information will be sent to the email of your choice.
What your Standard Warranty?
Our standard warranty is 12 months or 200 flight hours from ship date. Exceptions may apply.
Do you offer replacements?
Yes, our broad inventory in our exchange pool can often provide a no charge replacement when necessary.
What is the guarantee on your work?
We uphold the strictest quality control, and all workmanship is guaranteed indefinitely.